I have won yet another major victory for common sense after making an official complaint to my bank about the way they handled an application for a new account.
To cut a long and very boring story short this required sending some certified documents. I sent them some certified documents but they were rejected because the person doing the certifying had not written exactly the right thing. However, when I rang my bank – let’s call it Grimace – they could not tell me exactly what wording was needed and this information was nowhere to be found on their website. I told them this was ridiculous and that I was being asked to do something but no one would tell me how to do it.
Today a man from Grimace rang me to say that my complaint had been upheld and they were giving me £75 for the inconvenience. I said the main thing I was interested in was that Grimace provided unambiguous guidance to customers on the certification of documents. However, what I really meant was: Woo! £75!